Built by retailers, for retailers.
Vectrant exists because every off-the-shelf chatbot we tried treated retail like SaaS — and treated customers like tickets. So we built one that doesn't.
Four broken assumptions of the chatbot industry.
Pricing per resolution punishes growth.
The more your customers chat, the more you pay. The more it works, the more it costs. That math should be backwards. Vectrant is a flat platform fee — your customer experience scales freely.
Generic AI doesn't speak retail.
"Where's my order" needs to hit your ERP. "Is this in stock" needs your inventory. "Will it fit through my door" needs the product specs you scraped two weeks ago. Generic AI knows none of that.
Empathy isn't a tone setting.
"Sound friendly" is the dial every chatbot offers. We replaced it with research. Roschk, Kahneman, Cialdini. Empathy is a method. Methods are testable.
Your data shouldn't leave your control.
Your customer conversations stay on your infrastructure. Your order system stays inside your firewall. Your marketing data flows one way — into Vectrant, never out. We own none of your data — by design.
Three layers, one brain.
Most "AI for retail" stops at FAQ deflection. Vectrant is three integrated layers: an autonomous conversation brain, a real-time intelligence engine, and the customer-experience science that ties them together.
Autonomous, page-aware, self-improving.
Page-aware help. Phone-first claim flow. Self-growing knowledge base. Web search with caching. Every successful answer becomes a permanent KB entry — the platform gets smarter every day.
Live intelligence, with honest math.
Morning briefing across every dashboard. Live readiness scoring. Three-tier attribution. ROI calculator with your inputs, not ours. No fabricated stats stamped on a homepage.
The science of feeling valued.
Acknowledge before act. Concrete language over vague pronouns. Recognize what they told you, never what you tracked. Every principle is admin-toggleable — citations linked.
Self-hosted, auditable, your control.
Deployed on your servers, behind your firewall, under your encryption. Vectrant never sees your customer data. We don't aggregate it, we don't train on it, we don't have it.
"Customer service is the part of the business where the company has to actually be what the marketing said it was."The reason Vectrant exists
The data stays where it came from.
Your data stays on your servers.
Conversations, customer records, ERP traffic — all of it stays inside your network. Vectrant has no aggregate dataset. We don't sell access to it because we don't have access to it.
No per-message pricing surprises.
You pay AI provider costs directly. Our platform fee is flat — chat all you want. Every cost is line-itemed in admin. No usage-based surprises at the end of a busy month.
Walk away with your conversations intact.
Standard data formats. Standard infrastructure. If you ever want to leave, you take everything with you — conversations, customer records, all of it. No proprietary lock-in. No "export limits."
GDPR, CCPA, your terms.
Cookie consent gate that respects OneTrust / Cookiebot / CookieYes. Data retention configurable in admin. Right-to-be-forgotten is a database query — yours to run.
Live on a real US retailer. Right now.
A multi-location US furniture, mattress, and appliance retailer. Every claim, every visitor, every conversation runs through Vectrant.