Acceptance of terms
By accessing or using the Vectrant website at vectrant.com and the Vectrant AI customer and business intelligence platform (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Description of Service
Vectrant provides an AI-powered customer and business intelligence platform designed for retail organizations. The Service includes product catalog AI, knowledge base retrieval, guided shopping flows, ERP integration, agent tools, and an embeddable chat widget. The platform is deployed on customer infrastructure (self-hosted) or through managed hosting arrangements.
Account registration
To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account or any other breach of security.
User obligations
When using the Service, you agree to:
- Comply with all applicable laws and regulations.
- Not use the Service for any unlawful, harmful, or fraudulent purpose.
- Not attempt to gain unauthorized access to any part of the Service or its related systems.
- Not interfere with or disrupt the integrity or performance of the Service.
- Not reverse engineer, decompile, or disassemble any part of the Service, except as permitted by applicable law or your license agreement.
- Not use the Service to transmit malicious code, spam, or any content that infringes on the rights of others.
- Not exceed any rate limits or usage restrictions applicable to your account or plan.
Intellectual property
The Service, including its design, code, documentation, and all related intellectual property, is owned by Vectrant and is protected by copyright, trademark, and other intellectual property laws. Your use of the Service does not grant you any ownership rights in the Service itself.
Your data remains your property. Vectrant does not claim ownership of any content, documents, product data, or other materials that you upload to or process through the platform. For self-hosted deployments, your data resides entirely on your own infrastructure.
License
Subject to your compliance with these Terms and any applicable license agreement, Vectrant grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during the term of your subscription. The specific scope of your license, including permitted usage levels, is defined in your subscription agreement.
Third-party services
The Service integrates with third-party services, including language model providers (such as Anthropic and OpenAI), vector databases, and other tools. Your use of these third-party services is subject to their respective terms and conditions. Vectrant is not responsible for the availability, accuracy, or performance of third-party services.
Service availability
We strive to maintain high availability of the Service, but we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, updates, or modifications to the Service. For self-hosted deployments, service availability is the responsibility of the deploying organization.
Limitation of liability
To the maximum extent permitted by applicable law, Vectrant shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to your use of the Service, regardless of the theory of liability.
Vectrant's total aggregate liability for all claims arising out of or related to the Service shall not exceed the total amount paid by you to Vectrant in the twelve (12) months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Vectrant and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
Termination
Either party may terminate these Terms at any time by providing written notice to the other party. Vectrant may suspend or terminate your access to the Service immediately if you violate these Terms or if required to do so by law.
Upon termination, your right to use the Service will cease. For self-hosted deployments, you are responsible for managing your own data upon termination of your license.
Governing law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Vectrant operates, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of competent jurisdiction in that state.
Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the Service.
Contact
If you have questions about these Terms of Service, please contact us.