Proactive engagement

Don't wait for them
to ask for help.

Proactive Campaigns let the AI reach out at the right moment — when a visitor's buy propensity spikes, when they've been browsing a category for too long without converting, or when a time-sensitive promotion matches what they're viewing. Trigger conditions, message templates, and frequency caps are all configurable in the admin UI.

Happy customer receiving a proactive notification on her phone at home

The right message, at the right moment.

Campaigns fire based on behavioral triggers — not timers. The AI decides when to engage and what to say based on live scoring and page context.

Behavioral triggers

Fire on buy propensity threshold, time on page, cart abandonment signals, return visit patterns, or custom event combinations. Not a dumb timer — an intelligent intervention.

Context-aware messages

The message template knows what product the visitor is viewing, what promotions are active, and what their predicted interest is. Every proactive message feels personal.

Frequency caps

Set maximum proactive messages per session and per visitor. Prevent over-engagement. The AI tracks interaction history across sessions to respect limits.

Campaign: High-Intent Assist Active
Buy propensity above
70%
Time on product page
> 45s
Chat not opened yet
True
Max per session
1
Message Preview
👋 I noticed you're looking at the {product_name}. We have {promo_count} active promotions that apply to this item — want me to walk you through them?
Campaign Performance Last 30 days
High-Intent Assist
Active
1,842
24.3%
Abandonment Recovery
Active
967
18.7%
Memorial Day Promo
Scheduled
Return Visitor Welcome
Paused
2,140
12.1%
See it in action

Proactive Campaigns, on your real traffic.

30-minute walkthrough on your real catalog. No slideware, no demo data.