Your AI represents your
company.
Most AI chatbots hallucinate prices, fabricate store locations, and make promises they can't keep. Vectrant treats every response as a company statement — with multiple validation layers between the AI and your customer.
Six layers between the AI and your customer.
Accuracy isn't prompt engineering alone — it's a system of grounding checks, admin tools, and automated reviews.
Response grounding
Every factual claim is cross-checked against retrieved source data before the customer sees it. Prices, addresses, specs, and availability claims are validated. Hallucinations get hedged automatically.
Admin-editable prompts
Every system prompt is editable from the admin panel. Tune product tone, KB voice, routing logic, troubleshooting flow — in real time with a draft/publish workflow. No deploys.
Response guidance
Click "Coach" on any AI response. Write what it should have said. That guidance is stored, indexed, and injected into future similar conversations. The AI learns from your corrections.
Universal accuracy directive
Appended to every customer-facing prompt: "Being wrong damages our reputation more than saying 'I don't know.'" The AI is instructed to only state facts from retrieved context.
Structured store directory
Locations are maintained as structured data — name, address, phone, metro. The AI can only list stores from this directory. No more fabricated branches in the wrong state.
Overnight quality reviews
The AI reviews overnight conversations and emails a morning report — flagged responses, customer-reported issues, trending topics. You see what happened before the team logs in.
Every response. Validated.
Hallucinations get caught. Prompts are tunable in real time. The AI learns from your corrections — without retraining or code changes.