AI handles routine.
Your team handles complex.
Real-time visibility into every AI conversation, with the tools to step in when human judgment is needed. Live takeover, AI-suggested responses, conversation summaries — built for speed.
Everything an agent needs to win.
The dashboard is built for the moments the AI hands off — not as the primary interface for routine work.
Live agent takeover
Any active AI conversation can be taken over with one click. Agent sees the full history. When done, the conversation returns to AI handling. Customer sees a seamless transition.
AI-suggested responses
When an agent takes over, the AI generates suggested replies from the conversation context and your knowledge base. One-click accept, modify, or write your own.
Conversation auto-summaries
Every conversation auto-summarized: what the customer asked, what was resolved, what's still open. Triage instantly without reading full transcripts.
Canned response templates
Pre-built templates for return policies, shipping timelines, warranty claims. Variables auto-fill from customer and conversation context.
Internal notes
Agents can leave notes visible only to other agents and admins — never to customers. Persists across sessions so the next agent has full context.
Performance metrics
Conversation volume, resolution time, CSAT, and per-agent metrics — without an external BI tool. Filter by date, channel, and outcome.
Mobile, AI copilot, queue peek.
The latest additions make the dashboard work everywhere your agents do.
Mobile agent toolbar
Full mobile-responsive dashboard with a floating toolbar: conversation list, quick actions, product search, and customer context. Works on any phone or tablet.
AI copilot panel
A slide-out panel that shows the AI's reasoning, relevant knowledge base entries, and suggested next actions. Agents see what the AI "knows" without switching tabs.
Queue peek
See waiting conversations before committing. Preview the latest messages, customer sentiment, and topic classification. Pick the ones that match your expertise.
Tools that respect your team's time.
No workflow gymnastics, no clicking through five tabs to take over a conversation. The dashboard surfaces what your agents need at the moment they need it.