Agent Command Center

Support tools built for speed

Vectrant's agent dashboard gives your customer service team real-time visibility into every AI conversation happening across your chat widget — with the tools to step in when human judgment is needed.

Live agent takeover

Any active AI conversation can be taken over by a human agent with a single click. The agent sees the full conversation history, including what the AI said and what the customer asked. When the agent is done, the conversation returns to AI handling. Customers see a seamless transition with real-time typing indicators showing when an agent is responding.

AI-suggested responses

When an agent takes over a conversation, the AI generates suggested responses based on the conversation context, the customer's question, and your knowledge base. Agents can accept a suggestion with one click, modify it, or write their own response. This dramatically reduces response time for common questions.

Conversation auto-summaries

Every conversation is automatically summarized by the AI — what the customer asked, what was resolved, and what's still open. Agents scanning a queue of conversations can triage instantly without reading full transcripts.

Canned response templates

Pre-built response templates for common scenarios — return policies, shipping timelines, warranty claims, escalation procedures. Templates support variables that auto-fill with customer and conversation context. Create and manage templates through the admin dashboard.

Internal notes and collaboration

Agents can leave internal notes on conversations that are visible only to other agents and admins — never to customers. Notes persist across sessions, so a different agent picking up a conversation later has full context.

Performance metrics and workload tracking

Track response times, resolution rates, conversations handled, customer satisfaction signals, and agent workload distribution. Admins see aggregate performance across the team. Individual agents see their own metrics. All data is available through the analytics dashboard for reporting and optimization.