Turn documents
into answers.
Vectrant ingests your business documents and makes them searchable through natural conversation. Customers and employees ask in plain language and get accurate answers sourced from your actual documentation — not hallucinated responses.
A KB that grows on its own.
Every successful research lookup becomes a permanent entry. The knowledge base gets richer every day — without your team manually maintaining it.
Multi-format ingestion
Upload PDF, DOCX, XLSX, PPTX, Markdown, CSV, and plain text. Documents auto-chunk into semantic sections, embed into vector representations, and index for retrieval.
Custom pipelines
Dedicated knowledge pipelines for specific topics — warranty, financing, vendor specs, training, return procedures. Each has its own collection, prompt, and triggers.
Customer / internal isolation
Not all knowledge is meant for customers. Vectrant separates customer-facing from internal content. Customer queries route to a customer pipeline; employees access the full base.
Self-growing cache
When the AI researches a question online, the answer is stored permanently keyed to the product. Next customer with the same question pays nothing.
Live website fallback
When document-based retrieval doesn't have it, Vectrant falls back to live website search — extracting the answer from your public site in real time. Safety net for the long tail.
Cite-checked answers
Every customer answer can be traced back to its source. The AI shows which document, which paragraph, when it was last updated. No more "did the AI just make that up?"
Frequently asked questions
Documents in PDF, DOCX, XLSX, PPTX, Markdown, CSV, and plain text formats. You can also index website content, product information, and company policies. Everything is chunked into semantic sections and embedded for vector retrieval.
Vectrant uses vector search with semantic matching. Instead of relying on exact keyword matches, the AI understands what the customer is asking and finds relevant answers even when the wording is completely different from the source document.
Yes. Customer-facing knowledge is kept separate from internal employee documentation. Customers are automatically routed to a public knowledge pipeline, while employees and agents can access the full internal knowledge base. Access is controlled by user role.
Upload documents through the admin panel and they are indexed automatically. An hourly auto-reindex process detects new or modified files and updates the vector store without manual intervention. You can also trigger a full reindex on demand.
A knowledge base that learns as it works.
Every customer question makes the next answer faster, cheaper, and more accurate. Documents in. Answers out. Permanent and cite-checked.