Product problems,
resolved faster.
When a customer reports a broken appliance or damaged furniture, Vectrant doesn't say "call us." It walks them through targeted troubleshooting — and if the issue can't be resolved, files a service claim directly in your system.
Self-service that actually serves.
From "my dryer isn't heating" to a filed work order — handled entirely by AI when it can be, and routed to humans cleanly when it can't.
AI-powered troubleshooting
Product-specific steps based on the actual product and reported issue. "Samsung washer won't drain" gets different guidance than "recliner mechanism is stuck."
Automatic claim creation
When troubleshooting is exhausted, the AI offers to file a service claim. Pulls invoice, confirms model and serial, and submits the work order directly to your system.
Claim status lookup
Existing claims: open, parts ordered, technician assigned, scheduled, or completed. Honest answers — if no tech visit is scheduled, the AI says so rather than pretending to look it up.
Smart routing
The AI distinguishes between a customer reporting a new problem and one checking on an existing claim. Customer doesn't need to know which system to ask — the AI figures it out.
Multi-customer disambiguation
When a phone number matches multiple accounts (common for households), the AI asks which name the claim is under — no defaulting to the wrong customer.
Transcript attached
Every filed claim has the conversation transcript attached as a PDF. Service team gets fully documented context without a phone call.
Frequently asked questions
Yes. When a product issue can't be resolved through troubleshooting, the AI offers to file a service claim on the customer's behalf. It confirms the item details, summarizes the problem, and creates a work order directly in your service system — no forms or phone calls needed.
The AI walks the customer through product-specific diagnostic steps based on the actual item and reported issue. It suggests targeted fixes first. Only if the problem persists does it escalate to a service claim, so simple issues get resolved without involving your service team at all.
It's preferred but not required. If the customer doesn't have their invoice number handy, the AI can look up their recent orders by phone number and let them select the right one from a list of matching items.
Claims are created directly in your ERP or service management system via API. The work order includes the product details, issue description, troubleshooting steps already attempted, and the full conversation transcript — no manual data entry by your team.
Service claims, filed before your team's coffee.
From damage report to documented work order — without a phone call, without a customer-data form, without a manager intervention.