Custom pipelines

Build any pipeline
your business needs.

The Pipeline Builder lets admins create custom chat pipelines without touching code. Choose from three retrieval types — curated content, uploaded documents, or web-scraped URLs — add keyword triggers, set role-based access, and write a custom system prompt. Pipelines slot into the routing chain alongside the built-in query types.

Business team collaborating on pipeline configuration in a modern office

Three retrieval types, one interface.

Each pipeline fetches context in the way that fits its content. Curated for static info, Documents for uploaded files, Web Scraping for live URLs.

Curated content

Static content returned directly as LLM context. Perfect for financing info, store policies, return procedures — anything that doesn't change often.

Document retrieval

Upload PDFs, Word docs, or text files. They're automatically chunked and indexed into a dedicated vector collection. The AI retrieves relevant passages at query time.

Web scraping

Point the pipeline at URLs and Vectrant fetches, parses, and indexes the content automatically. Stays up to date on a configurable schedule.

Full control, no code.

Keyword triggers, priority ordering, role filtering, and custom system prompts — all from the admin UI.

Custom system prompts

Each pipeline gets its own system prompt with template variables — bot name, personalization, context, audience. The AI speaks differently in each pipeline.

Customer fallback

Mark a pipeline as the customer fallback. Anonymous visitors and customers hit this pipeline instead of the internal knowledge base — keeping employee-only documents private.

New Pipeline Draft
Pipeline Name
Financing FAQ
Retrieval Type
Curated
Documents
Web Scraping
Keywords
financing payment plan monthly payments credit
System Prompt
You are {bot_name}, a financing specialist. Answer questions about available financing options, payment plans, and credit programs. {context}
Active Pipelines 5 active
1
Warranty Information
Documents
2
Return Policy
Curated
3
Delivery Zones
Web Scraping
4
Price Match Policy
Curated
5
Customer FAQ
Documents
See it in action

Pipeline Builder, your content, your rules.

30-minute walkthrough on your real catalog. No slideware, no demo data.