Self-service order tracking.
24/7.
Instead of tying up your phone lines with "where's my order?" calls, Vectrant lets customers look up their own invoices directly in the chat widget — with secure verification and rich order detail cards.
The phone calls that don't happen.
Customers find what they need without speaking to anyone — and your team focuses on the conversations that actually need a human.
Multi-turn flow
Natural conversation: AI asks for the invoice number, then verifies identity with the phone number on file. No forms, no account creation, no password resets.
Phone verification
Before showing any order data, the system matches the customer's phone against the account on file — primary, secondary, or cell phone fields with digit normalization.
Rich order cards
Once verified, customers see the full order summary: total, line items with model numbers, delivery status and type, payment information — styled to your brand.
Live delivery tracking
When delivery data is available from your system, the AI surfaces status, estimated dates, and driver information directly in chat. No separate tracking portal.
Multi-customer disambiguation
When a phone matches multiple accounts (common for households), the AI asks which name and fuzzy-matches the response. No cryptic dropdowns.
Phone-first fallback
If the customer doesn't have their invoice number, the AI offers to look up by phone — and lists their recent orders so they can pick the right one.
Frequently asked questions
Yes. Customers enter their invoice number directly in the chat widget, verify their identity with the phone number on file, and get real-time order details pulled straight from your ERP. No portal login or account creation required.
Once verified, the customer sees estimated delivery dates, current tracking status, individual line items with model numbers, carrier information, and delivery type. All of this is displayed in a styled order card within the chat.
The AI asks for the phone number associated with the order and matches it against the primary, secondary, and cell phone fields in the account record. Digit normalization handles formatting differences. No order data is shown until verification succeeds.
Vectrant connects to any system that exposes transaction endpoints via API. The integration layer is fully configurable — field mappings, authentication headers, and endpoint paths are all set through the admin panel without code changes.
Where's my order? Answered.
Customers get the answer they're looking for in 30 seconds — without a phone call, without a portal login, without your team intervention.