The platform retail
runs on.
Autonomous chat that knows your products, your orders, and the science of feeling valued. ERP-native. Self-hosted. Engineered for retailers who measure twice.
Open one tab. See what changed overnight.
Five overlapping dashboards collapsed into one AI-summarized morning briefing. Real-time KPIs, predictive readiness, hot prospects — refreshed every morning before you even sit down.
Good morning. Here's what changed overnight.
Auto-generated 06:14 AM ET · Updated every morning
Morning briefing
3 of 5 priority signals- 3 high-CLV customers abandoned carts in the last 2 hours — see Predictive Intelligence
- Sofa category browsing up 40% vs 7-day baseline — consider boosting inventory visibility
- Playbook "Tax Refund Season" showing 3.2× predicted lift — drill into Marketing Intelligence
Attributed revenue · last 14 days
Hot prospects · live
3 of 23 liveThree layers, one brain.
Most "AI for retail" stops at FAQ deflection. Vectrant integrates page-aware conversation, real-time intelligence, and the customer-experience science that ties them together.
Every conversation closes with a peak-end-aware sign-off.
Reference numbers, a recap, and a closing message whose tone is shaped by the strongest emotional beat of the conversation. Negative-peak gets "we'll make it right." Positive-peak gets "glad I could help." Kahneman's research, in production.
Read the CX science →Service claim filed for your Halcyon dining table.
"Thanks for letting me work through this with you. We'll make it right."
No invoice number? No problem.
Customer types a phone — we find the order. Or they give an old claim number — we resolve it to the original invoice. No dead-end loops.
See the claim flow →Every answer becomes permanent.
When the knowledge base is thin, Vectrant researches the question — then stores the answer keyed to the product. The next customer asking the same question pays nothing.
Knowledge base →Customers design their room with your real inventory.
Upload a photo, pick a style, and AI fills the room with products from your catalog — matching pairs, room-type rules, and real pricing. Before/after comparison, financing teasers, and a shareable shopping list that drives customers to your store with a QR code.
Explore Design Studio →Knows the product on the screen.
The widget recognizes the product on the screen and grounds every answer in that context. Customers don't have to repeat themselves or describe what they're looking at.
Widget capabilities →Live readiness on every visitor.
Real-time scoring on every active session. Hot prospects surface to your team. The widget can adapt for high-intent visitors — financing mentioned earlier, delivery surfaced upfront.
Intelligence platform →Live now
23 activeEmpathy is a published method, not a tone slider.
Other platforms tell you their AI is "warm." Ours tells you which paper, which study, which finding shaped that response — and lets you turn each one off independently.
Acknowledge the impact, not just the event.
"A scratched table with in-laws arriving Friday is a real problem" beats "I'm sorry to hear that." Naming the consequence outperforms apology-only on perceived sincerity across 41 studies.
Concrete language is the signature of attention.
"Your Halcyon dining table" beats "your order" by 30% on satisfaction. Concreteness is the linguistic signature of paying attention — we post-process every response.
The peak and the end are the conversation.
People judge an experience by its emotional peak and its close. Our closure cards mirror the strongest moment — never with a generic "have a great day."
Service recovery has three justice dimensions.
Interactional, procedural, distributive. Collapsing them into one sentence loses the recovery effect. Our failure responses surface all three by structure.
Recognize what they told you, not what you tracked.
"Last time you mentioned the basement" feels cared-for. "I see you've visited 4 times" feels watched. The first earns trust; the second triggers the personalization-privacy paradox.
Show the work — visible effort wins.
Customers rate identical outcomes higher when they can see the work being done. Our progress events narrate actual steps, not "loading."
See what you'd save with Vectrant.
Drag the slider to compare your current per-resolution chatbot bill to a flat Vectrant license.
Three plans. No per-resolution tax.
All plans include the full Vectrant platform. Competitors charge $0.99–$2.00 per conversation. We charge $0 per conversation — a flat license, every month.
Sierra AI starts at $150K/yr. Maven AGI averages $166K/yr. Intercom charges $0.99 per resolution. Vectrant Growth is $42K/yr — flat, unlimited conversations.
Need something beyond standard licensing? Contact us to discuss custom arrangements.
The dashboard managers actually open.
Live readiness scores, hot-prospect lists, attributed revenue — surfaced where store managers can act on them. The morning briefing arrives before the team logs in. The live prospect list updates while the floor opens.
Every feature was tested against real customer traffic before it shipped to this page. Production-grounded, not slideware.
Conversation, intelligence, and commerce — connected.
Most "AI for retail" stops at FAQ deflection. Vectrant integrates the conversation layer with predictive scoring, claim filing, knowledge research, and ROI attribution. Each layer makes the next one stronger.
Every customer question grows the knowledge base. Every conversation feeds attribution. Every search becomes a permanent answer for the next customer.
Tour the platform →
Not a demo. Real customer traffic.
Every customer-facing principle traces to a published paper.
Pixel runs always. Chat surfaces after-hours.
Direct, assisted, and tracked — honest math.
Knowledge base grows automatically — every answer is permanent.
What buyers actually ask.
If you can't find your question here, your walkthrough is the right place to ask it directly.
Book a demo →Real catalog. Real orders.
Real conversation.
Walkthroughs are 30 minutes — no slideware, no demo data. We open the admin, point it at your products, and show you the conversation it would have with one of your customers right now.